Terms & Conditions
Welcome to spanakisolivegroves.com!
1. TERMS AND CONDITIONS GENERAL
Welcome to Spanakis Olive Groves website, http://www.spanakisolivegroves.com/en (hereinafter referred to as the “Website”) and Spanakis Olive Groves e-shop, www.spanakisolivegroves.com/eshop/en (hereinafter referred to as the “E-shop”).
Website is an online presentation of our company, our philosophy and a demonstration of our products
E-shop is an online shop that offers Organic (bio) extra virgin olive oil in different packages, products based on our olive oil, and products from our olive groves.
The owner of this Website and E-shop is the company under the name “Spanakisolivegroves, production & trade of organic olive oil”, based at Vasilika Anogeia, Messara, Crete, Greece
Tax Registration Number: EL114559541
Tax Office:Heraklion, Crete Greece, (hereinafter referred to as “spanakisolivegroves.com”, “spanakisolivegroves.com/eshop”, “spanakisolivegroves”, “olive groves spanakis”, “spanakis olive groves e-shop”, “we”, “us”), which is also the website administrator.
Access to this Website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”).
By browsing the Website & E-shop and using the Services and/or proceeding to transactions of Products, you consent to the current Terms and Conditions in their entirely, as well as to their occasional updates, which govern the relationship between yourself and us. In case of disagreement or reservation on your part regarding part or all of the present terms you can contact our Customer Care Team through the Contact us section or send us a written letter to our address, before browsing or using the Services or realizing a transaction. Otherwise the acceptance of all terms by you is unconditional.
You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed, but are valid for the future. Our company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as “the user”) of spanakisolivegroves.com and spanakisolivegroves.com/eshop (as a whole or on an either/or basis):
b) part or the whole of “spanakisolivegroves.com” content
c) part or the whole of “spanakisolivegroves.com/eshop” content
d) part or the whole of the exterior appearance (interface), the structure or composition (configuration) of spanakisolivegroves.com & spanakisolivegroves.com/eshop and its technical specifications, as well as limiting access to the entire website or part of it and/or part of it becoming available by subscription.
The company also reserves the right at all times, without justification and without prior notice to spanakisolivegroves.com user to cancel, suspend or terminate the website’s operation. Access to this website is allowed under the present terms and conditions and we reserve the right to remove or change the Services without prior notice.
This Website and this Eshop also contains links to other Websites, which are not operated by spanakisolivegroves.com family. Website & Eshop has no control over the Linked Sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may be caused by their use. Your use of the Linked Sites will be subject to the terms and conditions applicable to each website.
It should be noted that the section “Help – Frequently Asked Questions” and the “Customer Care Team” in the section Contact us are displayed for the sole purpose of providing online help and information and by no means substitute the “Terms and Conditions”.
If you wish, you can subscribe to our company’s newsletter list. Registration is possible for non-members as well. Subscribing to the newsletter does not make you a registered member.
2. DESCRIPTION OF TRANSACTIONS & SERVICES
Spanakisolivegroves.com/eshop online store displays, promotes and sells Organic (bio) extra virgin olive oil in different packages, products based on our olive oil, and products from our olive groves.
Prohibitions when accessing and using the Website and E-shop
You shall not misuse this Website and E-shop; you shall not hinder or interfere in any way with the operation of the website and e-shop or replace or modify its content. You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website. Furthermore, you shall not use the website and e-shop in breach of confidence or in any offensive or obscene way.
In addition, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other users, violate any other person’s proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as “spam”, or attempt to influence the performance or functionality of any facilities of or accessed through this Website. Any breach of this provision shall constitute a criminal offence under Greek legislation. Spanakisolivegroves.com and Spanakisolivegroves.com/eshop will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.
Intellectual Property, Software and Content
Under no circumstances should the display and view of the Website’s and E-shop’s content be construed as a transfer and/or cession of authorization and/or its right of use to anyone. You may store, print and view the available content solely for personal use. You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on this Website and E-shop, nor may you use any such content in relation to any business or commercial activity without spanakisolivegroves.com written permission.
Moreover, you are not granted any license or consent to use spanakisolivegroves.com and spanakisolivegroves.com/eshop trademarks and logos in any way, and you consent not to use such trademarks or any trademarks which are similar in color, without spanakisolivegroves.com written permission.
Photographic representation of our products
We have made every possible effort to ensure a realistic and accurate photographic representation of the products sold through spanakisolivegroves.com and e-shop. Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products. This is absolutely natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.
Please note that, although spanakisolivegroves.com & e-shop has tried to accurately display the colors of the products, the actual colors you see will depend on your monitor specifications and therefore may not be accurate.
It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website and E-shop or any part of it for any commercial purpose, without our express written permission. We have exclusive rights to the domain name of our website and e-shop, logo, illustration or other proprietary graphic which are rightfully subject to lawful protection.
3. TERMS OF SALES
By placing an order you agree to purchase a product according to the following terms and conditions.
We dispatch products when placed an order is confirmed our customers will be informed regarding the acceptance or rejection of their request by e-mail within six working days. Please note that the automated message which appears on the screen with the details of your order request received by our company does not constitute acceptance of your order, but it is received subject to the above procedure.
In case of acceptance, you will receive an order confirmation email, according to the above, which should include the details for the checkout through payment.
Depending on the legislation of each country outside the European Union, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all. You will be notified by email in case of such a problem.
Orders are dispatched according to the following procedure:
Add the wished products to your basket
Either you continue shopping or you go to the “Go to cart” option to check the selected products.
By selecting the “Go to cart” option, the customer can see the “cart” with the products he/she has selected. At this stage the customer can:
1. To increase the quantity in the products he has chosen,
2. To delete one or some or all of the products he/she has chosen,
3. To continue adding new products
4. To proceed to the completion of the order.
By selecting “Complete”, you display a form in which the customer fills in his/her personal information (name, surname, phone number, address, postcode, country, email, payment method, comments)
At this stage the customer must read and agree with the terms of the E-shop and click on the box, that he agrees and you accept our terms.
Before completing the order there is a security, asking for the sum of adding 2 numbers.
In the last step, after filling in the details and the correct answer in the box with the number, the option “Order” is displayed. Selecting the “Order” option or order completes. A message appears on the customer’s screen informing them that their order has been completed successfully. He/she will also receive an email with his/her order in detail in the email he/she gave to Step4.
If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price subject to the present terms & conditions.
Upon successful completion of the payment, you will receive an automated e-mail confirming your order, which will also be sent to the email address you have indicated.
In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due.
To ensure the highest possible security of your transactions, spanakisolivegroves.com may (but is not obliged to) carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of credit card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider. Spanakisolivegroves.com may reject your order if there is any problem or even the possibility of any problem arising regarding this information.
After that, your order proceeds to be dispatched and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses). The delivery of your products is subject to the Terms & Conditions of DHL Greece which is our contracted delivery partner. You can find the DHL delivery terms& conditions by clicking here.
In case there is an unexpected shortage, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, spanakisolivegroves.com will make every possible effort to contact you either by e-mail, via the email address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order.
In case we have not been able to contact you for up to 7 calendar days, then your order will be executed for the part which is available and it will be cancelled for the rest of it.
In any case, you will be notified of any modification of your order again by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order based on which your order will be executed.
The shipping of the products will be carried out according to article 8 below.
We ensure that all orders are processed and dispatched within 3-4 working days. Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible.
Within the European Union & UK, deliveries usually take 7-9 working days after the shipping confirmation.
In order to implement a transaction at spanakisolivegroves.com you must be over 18 years of age. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
After receiving the confirmation email you will also receive emails informing you of the status of your order.
In order to implement a transaction at spanakisolivegroves.com you must be over 18 years of age. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. In any case, spanakisolivegroves.com reserves the right to proceed to the controls as referred above.
All items are intended for personal use only and not for re-sale, except if it is agreed otherwise. In case you are interest to become a retailer or purchase a large amount of products, please contact us in order to discuss further details of your order.
Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions. By registering on our website as a professional you solemnly declare that
a) you represent or are entitled to represent the legal person in this transaction and that you bind said person and
b) that you are personally responsible for tax compliance and any police market provisions that may apply to your business, as well as all the rules for storage, conservation and delivery of these products.
When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal account, or when the Website & E-shop bank account is credited with the total amount due.
In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due).
In addition, in case anything is missing or a problem occurs while processing your order, you will receive a corresponding e-mail and/or we will contact you by phone, via the phone numbers you indicated when you registered or when you placed your order on our website.
By sending an order request you consent to receiving the above notices, which are a precondition for the proper progress of your order. You should make sure you can receive these e-mails and store them throughout the duration of our transaction.
In case you are not receiving these e-mails, you have to contact our Customer Care Team through the Contact us section.
The parties agree and acknowledge that the communication described above and the pattern of said communication (by e-mail or telephone) also covers the legal conditions of your written briefing, your notification, the confirmation of your order, so far as is required by law. Should you wish to object, or to ask for clarifications regarding the content of an e-mail you have received as mentioned above, or for any other reason, you may contact our Customer Care Team through the Contact us section.
Website & E-shop users consent to the company maintaining the general right to change freely its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to spanakisolivegroves.com users, who will be informed on the current price through the relevant posting on the website.
Whilst we try to ensure that all details, descriptions and prices displayed on this
E-shop are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If you cancel your order as per our Terms and Conditions, but have already paid for the products, you will receive a full, interest-free refund.
All prices are inclusive of VAT. Shipping Costs are Included in the prices also, except few cases (countries).
The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated to the last detail. We therefore reserve the right to make corrections to any errors, inaccuracies or omissions and to change or update information on the E-shop at any time without prior notice.
We also reserve the right to refuse to process any orders that you have placed based on information contained in the Services that may contain errors or inaccuracies, including, inter alia, errors, inaccuracies or out-of-date information about pricing, shipping, payment terms, or return policies.
Delivery/shipping of products
Spanakisolivegroves.com/eshop offers delivering your products via DHL who is our contracted delivery company and all delivery process applies to DHL terms and conditions of service.
Special agreements regarding large orders (B2B- business to business) locally or internationally were separate private arrangements can be made including different transportation ways. In this case a signed contract will include the delivery details and terms of service.
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.
Spanakisolivegroves.com/eshop takes all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of DHL. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation company that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the carrier terms of service.
Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation. The transportation cost is defined by the pricing policy the transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. Spanakisolivegroves.com is not liable for any such pricing change
Please note that deliveries are carried out only during working days (Monday-Friday excluding holidays) and with estimated delivery time within 10 working days.
Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from spanakisolivegroves.com, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), our Customer Care Team will contact the customer to deal with the problem. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.
In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying
a) via credit card
b) through a third party online payment service provider PayPal
c) via Bank account deposit
Please note that it is not possible to combine different payment methods for one order.
More specifically, we accept payments by VISA, VISA Debit, MasterCard, Maestro, PayPal.
We also accept bank account deposits.
Please note that we do not accept cheques as payment for your purchases.
Upon payment with all Credit Cards and if EURO, USD or GBP is selected, the customer is not charged with any currency exchange fees. If all other currency is used (including EURO, USD or GBP), then customers are charged with the applicable currency exchange fees.
Provided that you have selected credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions (Eurobank Greece) which provides all the guarantees of security in electronic transactions.
More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL-128 bit and digital certification from VeriSign Inc.) since they are governed as solemnly declared by our partner banking institution by the PCI/PSS protocol which guarantees a secure transaction environment for many large enterprises worldwide. The collection and processing of the payment information you send us is done exclusively by the partner banking institution, which are solely responsible for their processing for the completion of the payment.
In case you choose to pay by credit card, you are advised to be present during the receipt of your order having you credit card or identity on you. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company. Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.
According to the current tax provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) should be paid off ONLY in the following ways:
Charge to credit or debit card
Payment via PayPal
Discount vouchers, promotion codes, special offers
From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through this Website.
The discount vouchers, promotion codes and special offers cannot be combined with Gift Cards, can only be used for the designated period and do not apply after their expiration date (if there is one).
The conditions of use of any discount voucher or promotion code will be determined at the time of their issuing and will clearly indicate their expiry date.
We also reserve the right to withdraw an offer, discount voucher, promotion code at any time.
An order change or cancellation for a product can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security (anti-fraud) reasons.
In case of any problem please contact our Customer Care Team for further details through the Contact us section.
In case you require the return of part of the amount or the total amount paid to our Company upon the cancellation or change of your order as set out above, the relevant amount will be directly refunded to you in a manner to be agreed between us.
Returns of products in the event of actual defect or lack of agreed capacity
We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care Team immediately, through the Contact us section for further details.
In all cases of return of products purchased on our online store due to actual defect or proven lack of agreed capacity resulting from our fault, the following shall apply:
The returned products can only be sent to our address:
The collection of the product on behalf of our Company will be handled only by our partner carrier after you have first contacted our Customer Care Team through the Contact us section and informed us of the proven problem in connection to the specific product.
The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
The product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
The returned products should be accompanied by:
the Retail Receipt/ Sales Invoice or
Delivery Note. Please note that if one of the above mentioned documents is missing, your request cannot be fulfilled and the product will not be collected by our Company.
We will process your return request within a reasonable period of time.
Disclaimer of liability
The content of this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, spanakis olive groves, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity law, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
In addition, spanakis olive groves cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the partner payment service providers if the relevant order has been issued by spanakis olive groves in due time.
Our company cannot be held liable for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to the use of this Website or the download of any material posted on this or any other website linked to it.
The company and its partners make every possible effort, in the context of the technical control they carry out at regular intervals, to ensure that there is seamless and uninterrupted access to Spanakis Olive Groves services, content and transactions while maintaining the company’s high safety level. However, the company cannot be held liable if for any reason, including negligence, the operation of Spanakis Olive Groves is interrupted or hindered and/or it is not possible to access it and/or if, despite the applied security measures, “viruses” or other malicious software are identified and transmitted to the terminals of users/visitors or if unauthorized third parties intervene in any way in the content and operation of the website hindering its use, causing problems to its proper functioning or stealing data related to users’ personal information. Furthermore, we cannot be held liable in case of interruption to the access to our website for reasons beyond our sphere of influence, as well as due to technical or other network failure, force majeure or unexpected events.
Linking to this Website
You may link to our home page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Website that you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without prior notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Spanakis Olive Groves, so you should not rely on the existence of such a connection or affiliation.
Any trademarks/names featured on this Website and E-shop are owned by the respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify the products and services and it is in no way asserted that such products or services are endorsed by or connected to spanakis olive groves.
You may not extract and/or re-utilize parts of the content of the Website without the written consent of spanakis olive groves. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract any content (whether once or many times) and re-utilize any substantial parts of this Website, without the express written consent of Spanakis Olive Groves. In addition, you may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Website and E-shop without the express written consent of Spanakis Olive Groves.
Spanakis Olive Groves shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of this Website.
By visiting the Website/E-shop or sending us e-mails, you are communicating with us electronically. Our forms of communication with you are by e-mail or by posting notices on the Website/E-shop. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you with electronically meet any legal requirement that such communications be in writing.
We use a complaints handling procedure with a view to try to resolve any disputes that may arise. Should you have any complaints or comments, please contact immediately our Customer Care Team through the Contact us section.
The Website/E-shop provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons and other. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated.
Only you and the social media service providers may control those issues we recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our Website/E-shop. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform.
These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Athens in Greece, Europe.
If you have any questions about these Terms and Conditions, You can contact us:
- By email: firstname.lastname@example.org
- By visiting this page on our website: https://www.spanakisolivegroves.com/terms-conditions/
- By phone number: 0030 2810257405