Spanakisolivegroves.com/eshop offers delivering your products via DHL who is our contracted delivery company and all delivery process applies to DHL terms and conditions of service.
Special agreements regarding large orders (B2B- business to business) locally or internationally were separate private arrangements can be made including different transportation ways. In this case a signed contract will include the delivery details and terms of service.
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.
Spanakisolivegroves.com/eshop takes all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of DHL. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation company that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the carrier terms of service.
Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation. The transportation cost is defined by the pricing policy the transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. Spanakisolivegroves.com is not liable for any such pricing change
Please note that deliveries are carried out only during working days (Monday-Friday excluding holidays) and with estimated delivery time within 10 working days.
Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from spanakisolivegroves.com, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), our Customer Care Team will contact the customer to deal with the problem. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.